How to Check a Gift Code Balance and Redemption History

Any gift code you send through Corporate Traditions can be looked up at any time to see how much value remains and what the recipient has redeemed. This guide shows you how to find a gift code on your order, check its balance, read its redemption history, and nudge a recipient who hasn’t used their gift yet.

Find the gift code on your order

1. Log in to the Corporate Traditions portal and open the order summary page for the order in question.
2. Scroll to the list of gifts you have sent. Each gift shows the recipient and the gift value.
3. The gift code is listed on the right side of each row. Copy it.

Check the balance

1. Open a new tab and go to corporatetraditions.com.
2. At the top of the page, open the Gift Redemption menu and click Check Balance. You can also go directly to app.corporatetraditions.com/balance.
3. Paste the gift code into the field and click Check Balance.

The remaining balance appears at the top of the page, shown as the amount left out of the original value. A code that has not been touched will read as the full amount, for example $100 of $100. A code that has been fully used will show $0 of $100.

Read the redemption history

Below the balance, the page lists the redemption history for that code. If the recipient has redeemed any part of the gift, you will see the gift cards they selected or the gift items they chose, along with the details of each redemption. If the history is empty, the code has not been used.

Recipients can look up their own codes

The Check Balance page is public, so your recipients can look up their own codes too. From the link above the redemption history, a recipient can:

• Resend their digital gift cards to themselves if they misplaced the original email
• Check tracking on physical items selected through GiftYouPick

This is a handy page to point recipients to when they email you asking about a gift they already redeemed.

Remind a recipient who hasn’t redeemed

If a code still shows its full balance, the recipient may have missed the original email. To send it again:

1. Go back to the order summary page in the portal.
2. Find the gift in the list and click the three dots at the end of the row.
3. Click Resend Email.

The gift email is delivered again and lands at the top of the recipient’s inbox, giving them a fresh reminder that the gift is waiting.

Tips for tracking redemptions

• Check balances a week or two after sending so you can resend before the gift is forgotten.
• Share the Check Balance link with recipients in your announcement email so they can self-serve resends and tracking.
• If a code shows a partial balance, the recipient can redeem the remainder with the same code. There is no need to issue a new one.

Need help?

If you have questions about a gift code’s status, reach out to our team at gifts@corporatetraditions.com. We are always happy to help.